{"id":1133,"date":"2020-10-30T14:59:37","date_gmt":"2020-10-30T13:59:37","guid":{"rendered":"https:\/\/www.energie-info.fr\/pro\/?p=1133"},"modified":"2020-10-30T14:59:37","modified_gmt":"2020-10-30T13:59:37","slug":"le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement","status":"publish","type":"post","link":"https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/","title":{"rendered":"Le m\u00e9diateur national de l\u2019\u00e9nergie assure la continuit\u00e9 de son activit\u00e9 durant le confinement"},"content":{"rendered":"<div class=\"contenu_editable\">\n<p>Les services du <span class='tooltipsall tooltipsincontent classtoolTips14'>m\u00e9diateur national de l\u2019\u00e9nergie<\/span> se mobilisent pour assurer leurs missions durant toute la p\u00e9riode du confinement.<\/p>\n<p>Vous pouvez contacter le service Energie Info pour vous informer sur vos droits et vos d\u00e9marches au 0 800 112 212 et sur <a href=\"https:\/\/www.energie-info.fr\/#formulaire\" target=\"_blank\" rel=\"noopener noreferrer\">www.<span class='tooltipsall tooltipsincontent classtoolTips65'>energie-info<\/span>.fr\/#formulaire<\/a><\/p>\n<p>Le service de m\u00e9diation instruit et traite les dossiers gr\u00e2ce \u00e0 la plateforme de r\u00e9solution en ligne des litiges Sollen.fr.<\/p>\n<p>Cependant, les d\u00e9lais de traitement de vos demandes sont susceptibles d\u2019\u00eatre rallong\u00e9s.<\/p>\n<\/div>\n<script type=\"text\/javascript\"> toolTips('.classtoolTips14','Autorit\u00e9 publique ind\u00e9pendante charg\u00e9e de recommander des solutions aux litiges avec un fournisseur ou <span class='tooltipsall tooltipsincontent classtoolTips66'>distributeur<\/span> d\u2019\u00e9nergie et de participer \u00e0 l\\'information des consommateurs sur leurs droits. Le <span class='tooltipsall tooltipsincontent classtoolTips14'>m\u00e9diateur national de l\u2019\u00e9nergie<\/span> peut \u00eatre saisi en cas de litige li\u00e9 \u00e0 l\u2019ex\u00e9cution du contrat, si la r\u00e9clamation \u00e9crite aupr\u00e8s de l\u2019op\u00e9rateur n\u2019a pas permis de r\u00e9gler le diff\u00e9rend dans un d\u00e9lai de deux mois.<br\/><br\/><em>&gt; Voir le<a href=\"https:\/\/www.energie-mediateur.fr\" target=\"_blank\" rel=\"noopener noreferrer\"> site du m\u00e9diateur national de l\\'\u00e9nergie<\/a><\/em>'); <\/script><script type=\"text\/javascript\"> toolTips('.classtoolTips65','Dispositif d\u2019information des consommateurs d\u2019\u00e9nergie du m\u00e9diateur national de l\u2019\u00e9nergie. Il a \u00e9t\u00e9 mis en place par les pouvoirs publics et comporte une plateforme t\u00e9l\u00e9phonique : n\u00b0 vert 0800 112 212 et un site internet : energie-info.fr qui met \u00e9galement \u00e0 disposition des consommateurs un comparateur ind\u00e9pendant des offres de fourniture d\u2019\u00e9lectricit\u00e9 et de gaz naturel propos\u00e9es par l\u2019ensemble des fournisseurs.'); <\/script>","protected":false},"excerpt":{"rendered":"<p>Les services du m\u00e9diateur national de l\u2019\u00e9nergie se mobilisent pour assurer leurs missions durant toute la p\u00e9riode du confinement. Vous pouvez contacter le service Energie Info pour vous informer sur vos droits et vos d\u00e9marches au 0 800 112 212 et sur www.energie-info.fr\/#formulaire Le service de m\u00e9diation instruit et traite les dossiers gr\u00e2ce \u00e0 la [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1133","post","type-post","status-publish","format-standard","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Le m\u00e9diateur national de l\u2019\u00e9nergie assure la continuit\u00e9 de son activit\u00e9 durant le confinement - \u00e9nergie-info PRO<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le m\u00e9diateur national de l\u2019\u00e9nergie assure la continuit\u00e9 de son activit\u00e9 durant le confinement - \u00e9nergie-info PRO\" \/>\n<meta property=\"og:description\" content=\"Les services du m\u00e9diateur national de l\u2019\u00e9nergie se mobilisent pour assurer leurs missions durant toute la p\u00e9riode du confinement. Vous pouvez contacter le service Energie Info pour vous informer sur vos droits et vos d\u00e9marches au 0 800 112 212 et sur www.energie-info.fr\/#formulaire Le service de m\u00e9diation instruit et traite les dossiers gr\u00e2ce \u00e0 la [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/\" \/>\n<meta property=\"og:site_name\" content=\"\u00e9nergie-info PRO\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/mediateurenergie\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-30T13:59:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.energie-info.fr\/pro\/wp-content\/uploads\/2021\/02\/banniere-partage-rsEI.png\" \/>\n\t<meta property=\"og:image:width\" content=\"602\" \/>\n\t<meta property=\"og:image:height\" content=\"315\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ambre COLOVRAY\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.energie-info.fr\/pro\/wp-content\/uploads\/2021\/09\/Banniere-twitter-generique.png\" \/>\n<meta name=\"twitter:creator\" content=\"@med_energie\" \/>\n<meta name=\"twitter:site\" content=\"@med_energie\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ambre COLOVRAY\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/\",\"url\":\"https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/\",\"name\":\"Le m\u00e9diateur national de l\u2019\u00e9nergie assure la continuit\u00e9 de son activit\u00e9 durant le confinement - \u00e9nergie-info PRO\",\"isPartOf\":{\"@id\":\"https:\/\/www.energie-info.fr\/pro\/#website\"},\"datePublished\":\"2020-10-30T13:59:37+00:00\",\"author\":{\"@id\":\"https:\/\/www.energie-info.fr\/pro\/#\/schema\/person\/e281a40f5c8294bd995d6c6b71c10a7e\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.energie-info.fr\/pro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Le m\u00e9diateur national de l\u2019\u00e9nergie assure la continuit\u00e9 de son activit\u00e9 durant le confinement\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.energie-info.fr\/pro\/#website\",\"url\":\"https:\/\/www.energie-info.fr\/pro\/\",\"name\":\"\u00e9nergie-info PRO\",\"description\":\"energie-info.fr, le site d&#039;information du m\u00e9diateur national de l&#039;\u00e9nergie, institution publique ind\u00e9pendante\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.energie-info.fr\/pro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.energie-info.fr\/pro\/#\/schema\/person\/e281a40f5c8294bd995d6c6b71c10a7e\",\"name\":\"Ambre COLOVRAY\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.energie-info.fr\/pro\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/897d4ca390bb5e92f06b9cbe8f835e49127b7c79fd1e8a8f62a71f48e2da1291?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/897d4ca390bb5e92f06b9cbe8f835e49127b7c79fd1e8a8f62a71f48e2da1291?s=96&d=mm&r=g\",\"caption\":\"Ambre COLOVRAY\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Le m\u00e9diateur national de l\u2019\u00e9nergie assure la continuit\u00e9 de son activit\u00e9 durant le confinement - \u00e9nergie-info PRO","robots":{"index":"noindex","follow":"follow"},"og_locale":"fr_FR","og_type":"article","og_title":"Le m\u00e9diateur national de l\u2019\u00e9nergie assure la continuit\u00e9 de son activit\u00e9 durant le confinement - \u00e9nergie-info PRO","og_description":"Les services du m\u00e9diateur national de l\u2019\u00e9nergie se mobilisent pour assurer leurs missions durant toute la p\u00e9riode du confinement. Vous pouvez contacter le service Energie Info pour vous informer sur vos droits et vos d\u00e9marches au 0 800 112 212 et sur www.energie-info.fr\/#formulaire Le service de m\u00e9diation instruit et traite les dossiers gr\u00e2ce \u00e0 la [&hellip;]","og_url":"https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/","og_site_name":"\u00e9nergie-info PRO","article_publisher":"https:\/\/www.facebook.com\/mediateurenergie","article_published_time":"2020-10-30T13:59:37+00:00","og_image":[{"width":602,"height":315,"url":"https:\/\/www.energie-info.fr\/pro\/wp-content\/uploads\/2021\/02\/banniere-partage-rsEI.png","type":"image\/png"}],"author":"Ambre COLOVRAY","twitter_card":"summary_large_image","twitter_image":"https:\/\/www.energie-info.fr\/pro\/wp-content\/uploads\/2021\/09\/Banniere-twitter-generique.png","twitter_creator":"@med_energie","twitter_site":"@med_energie","twitter_misc":{"\u00c9crit par":"Ambre COLOVRAY"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/","url":"https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/","name":"Le m\u00e9diateur national de l\u2019\u00e9nergie assure la continuit\u00e9 de son activit\u00e9 durant le confinement - \u00e9nergie-info PRO","isPartOf":{"@id":"https:\/\/www.energie-info.fr\/pro\/#website"},"datePublished":"2020-10-30T13:59:37+00:00","author":{"@id":"https:\/\/www.energie-info.fr\/pro\/#\/schema\/person\/e281a40f5c8294bd995d6c6b71c10a7e"},"breadcrumb":{"@id":"https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.energie-info.fr\/pro\/le-mediateur-national-de-lenergie-assure-la-continuite-de-son-activite-durant-le-confinement\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.energie-info.fr\/pro\/"},{"@type":"ListItem","position":2,"name":"Le m\u00e9diateur national de l\u2019\u00e9nergie assure la continuit\u00e9 de son activit\u00e9 durant le confinement"}]},{"@type":"WebSite","@id":"https:\/\/www.energie-info.fr\/pro\/#website","url":"https:\/\/www.energie-info.fr\/pro\/","name":"\u00e9nergie-info PRO","description":"energie-info.fr, le site d&#039;information du m\u00e9diateur national de l&#039;\u00e9nergie, institution publique ind\u00e9pendante","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.energie-info.fr\/pro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/www.energie-info.fr\/pro\/#\/schema\/person\/e281a40f5c8294bd995d6c6b71c10a7e","name":"Ambre COLOVRAY","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.energie-info.fr\/pro\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/897d4ca390bb5e92f06b9cbe8f835e49127b7c79fd1e8a8f62a71f48e2da1291?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/897d4ca390bb5e92f06b9cbe8f835e49127b7c79fd1e8a8f62a71f48e2da1291?s=96&d=mm&r=g","caption":"Ambre COLOVRAY"}}]}},"_links":{"self":[{"href":"https:\/\/www.energie-info.fr\/pro\/wp-json\/wp\/v2\/posts\/1133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.energie-info.fr\/pro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.energie-info.fr\/pro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.energie-info.fr\/pro\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.energie-info.fr\/pro\/wp-json\/wp\/v2\/comments?post=1133"}],"version-history":[{"count":1,"href":"https:\/\/www.energie-info.fr\/pro\/wp-json\/wp\/v2\/posts\/1133\/revisions"}],"predecessor-version":[{"id":1134,"href":"https:\/\/www.energie-info.fr\/pro\/wp-json\/wp\/v2\/posts\/1133\/revisions\/1134"}],"wp:attachment":[{"href":"https:\/\/www.energie-info.fr\/pro\/wp-json\/wp\/v2\/media?parent=1133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}